In order to send a request or get more detailed information please contact travel@r-tg.com or fill in the booking forms below:
Tours Order Form
Hotel Order Form
Transfer Order Form
Tickets Order Form
or call us at our toll free number 1-866-387-5141.
Dear Tatyana,
Sorry not to write to you right after returning home but I was very busy taking care of my grandchildren that stayed in my house for few days, so only at this moment I found a quiet moment to check my mail.
Our visit in Moscow was just wonderful. The service of your company was more that we could expect ( except the misunderstandings at the beginning...). Evgenia was a perfect guide: knowledgeable, not only in the precise field of our sightseeing (history, art etc.) but also in any other topic that we asked her about. She has a very pleasant personality and a wonderful English. The driver Svietlana was also very pleasant, helpful ans always on time. We will recommend your company to anybody from our country, planing to visit Russia.
Thanks again for your service. We hope to see you one day in our country.
Best regards,
Sophie
August 2009
Tatyana,
We had a nice trip in Russia. Everything was well organized and on time. The tour guides were courteous, knowledgeable and spoke very good English. We had a great time, and we loved the museums, churches, canals... we had seen.
Thanks a lot for all your planning and coordination.
Suzanne Pan
July 2009
Dear Tatyana,
I had a brief conversation with my clients and they said both the guide and the driver were great, and they appreciated that they were from the local community and so well informed. I will send an email to my entire company and recommend your services.
Thanks again for everything!
Ronni Forrest-krull
June 2009
Dear Tatyana,
We spent 3 days outside Moscow in the "Golden Ring" area. If you only see Moscow and St. Petersburg you are not really seeing Russia. Visiting the Golden Ring area allows you to visit the countryside and see historical Russia at the same time.
Travel times are unexpectedly long in the area due to poor roads and Moscovites traveling to rural dachas. Three days is probably a minimum trip length. To see all the towns in the "Golden Ring" would probably take about 6 days. This is because the roads are not good and are very crowded so it takes a significant time from Moscow to get there, especially during the afternoon rush hour. We loved our three days in Suzdal, Vladimir and Sergey Posad. Suzdal is absolutely charming, full of churches, nunneries and monasteries, small and easy to walk around. Vladimir is not the most beautiful town but it has lovely churches - see the one in the meadow if you have the time. Sergey Posad is a large monastery which is lovely and can be also be visited as a day trip from Moscow.
See the wooden house museum in Suzdal - it gives you an idea of what rural life was like - total contrast to the palaces of St. Petersburg. A guide and driver is highly recommended. Roads are not marked at all in many places, there are no English road signs. On our trip to the region, there were 3 police checkpoints between Suzdal and Moscow, having a Russian speaking guide reduces the anxiety. One highly recommended guide is Sergei with Russia Travel Group. He lives in Vladimir, studied history in the University there, is highly knowledgeable and speaks wonderful English.
Laurie Jacobs
June 2009
Tatyana,
I was very impressed with the overall tours. Sergei was spot on with every single airport transfer and I appreciated his professionalism and abilities. We were able to have a few laughs with my little bit or Russian and his little bit of English. Please thank him again for me. The highlights were of course the outstanding guides in Volgograd and Borodino. Olga was great in Volgograd, very charming, and professional. At first I thought I would miss the Stalingrad landmarks I wanted to see, and she showed me so much more. A great
afternoon and very well organized. She has a bright future and her English language and knowledge was great. She wouldn't even take a tip. Please thank her for me. My driver in Volgograd was great as well, I really thought highly of him. By far the top was Natalia and the trip to Borodino. The battlefield was fantastic as were the museums, but I really appreciated the extra work she put in. She had a computer presentation to share on the ride out, and even had additional information available to me. Really excellent and the
height of professionalism. On the ride home, I really appreciated the talk we had about Russian culture, family, God and the future. She could not have possibly done better, i was sincerely touched by her efforts for me. Both Sergei's took the extra effort to walk me to the correct check-in location at the airport. This was a great additional touch. Lastly, every effort you and Natalia made on my behalf to accommodate my planned itinerary are greatly appreciated, especially arranging the flights and transfers.
You have my highest recommendation.
Very sincerely,
Tim Seppanen
May 2009
Dear Tatyana,
We had a really good time in St. Petersburg. The driver was very prompt in picking us up at the airport upon arrival, and also very early in the morning picking us up at the hotel
to take us back to the airport. Very polite. Everything seemed to go smoothly.
Thank you for all you did on our behalf.
Calvert Johnson
May 2009
Dear Tatyana,
My husband and I thoroughly enjoyed our tour organized by your agency. First, the reason you chose your tour as versus others was the quick response I received when inquiring about a tour. Guides and drives were all in time as prescribed in the tour itinerary. The guide we had for 4 days, Sergei, was exceptionally good, very knowledgable, helpful in many ways and pleasant. Other local guides were good, too. You had organized the tour well having local guides to give special attention to each location. The restaurants were well selected and we enjoyed different Russian dishes for each day. Less than two years ago, we travelled to Russia with Exeter, Customized Tour for just two of us. We paid a lot but were very unhappy, especially for poor quality of guides. Your tour, on the other hand, was very well run, reasonable, and guides were all so good.
Thank you very much for all your work. When we decide to come to Russia again in the future, which will be our fourth tour, we will certainly call on you.
Kind regards,
Anafu Kaiser
April 2009
Dear Tatyana,
My brother Robert has written to Natalya, sending his greetings, thanks and compliments. I have been rather busy since returning from Russia with a family emergency that required a trip to Detroit, so I am a bit late in responding.
First, I want to say that the trip far exceeded our expectations! We could not have been happier with the amount of care and concern we received from you, Natalya, Svetlana and Sergei. I especially want to compliment Natalya, who is by far the finest, most personable and most knowledgeable tour guide I have ever had. The fact that Robert and I were the only people on the tour meant that we had all of our questions answered and concerns met immediately. I realize that won't always be the case, as in warmer weather I hope you have much, much larger groups! But for us, it was amazing.
We discovered RTG on the Internet. We had never heard of it. We really had no idea what to expect. Several years ago I had purchased a tour of Israel with a Catholic travel agency based in New Orleans, Louisiana. The company went bankrupt and I never got my trip, or my money back. So, I was very, very nervous this time, especially in light of the global economy. The trip sounded too good to be true. I kept wondering, "What's the catch?"
My first concern was in wiring the money to Estonia. I am sure a lot of Americans would be very leery of wiring cash to a bank in another country. I, for one, am much more comfortable using a credit card. The New Orleans company demanded a check or money order and would not deal in credit cards. If a problem arose and a trip was canceled, a traveler would be able to obtain a refund through the cardholding bank. So I was quite worried from the time I wired the money till I heard from you that the transfer had been successful.
When Robert and I landed in Russia, we were worried that no one would pick us up. Because our flight was delayed, we came in before Svetlana arrived, and we had taxi drivers surrounding us like vultures! We were very relieved when we finally located Svetlana. From that point on, everything went very nicely. Svetlana had the information for us, you spoke to us on the phone, the hotel had our room, and Natalya was early each day, ready to show us Moscow. She also was able to help us with restaurants and the Izmailovo Park Flea Market, where we had a wonderful time shopping.
We did enjoy the location of the Izmailovo hotels. It is very close to the Metro. And it is adjacent to the flea market, which is where we spent our afternoons, looking at the amazing merchandise.
If there are any recommendations I could make, I would suggest, if at all possible, that American travelers be allowed to use their credit cards to purchase the tours. And for travelers who have never had to obtain a visa, the visa process can be intimidating. Robert lives in Houston, Texas, which has a Russian consulate. So I flew to Houston and we turned in our papers there. Robert picked them up a week later and brought my passport and visa to me when we met in New Jersey before flying to Europe. Thus we were able to obtain the visas for $131 rather than spending the extra money to use an agency. I would imagine most American tourists would find an agency the only real possibility for obtaining their visa, as the embassies and consulates no longer accept visa applications by mail.
But that is not to say that Robert and I did not have a wonderful time. And let me repeat that the trip greatly exceeded all our expectations. We really DID see Moscow in two days! And for that we are very, very grateful!
Sincerely,
Mike Flanagan
January 2009
Ladies,
Sorry about the delay in responding to your email regarding my trip. Yes i had a fabulous time, all the guides and drivers were professional and polite. I didnt get stood up once by anyone at any time. Moscow was great and the Vega hotel although a way out was a great place to stay. Vladimir and Suzdal were amazing and again the hotel was great. thankyou again for arranging my trip and hopefully one day I'll do it again.
Kind regards,
Russell Robinson
January 2009
Hi Natalya,
I want to thank you for all your help while trying to fly back home when my father took ill, you have a great team, from Eugenia to Sergio, they were both great as well as you, I'm so happy we decided to use your services, the Hotel was great, the driver who's name I can't remember was also great, Eugenia is a great person and her knowledge is tremendous and Sergio is out of this world, he's kind, decent and very cordial.
Again, I want to thank you again for all your support, you guys are great!
Regards,
Lori
December 2008
Tatyana,
The services Russia Travel Group provided me for my recent trip to Moscow and St. Petersburg were excellent. All drivers and guides were on time and provided all the services outlined in the itinerary. Thank you for helping make my trip so successful. I will be recommending Russia Travel Group to anyone I know who will be traveling to Russia.
Thank you very much!
Susan O'Brien
October 2008
Dear Natalya,
We have nothing but praise for your company's service and for the nice young man who was our driver all three times. He was there waiting for us each time, and it was such a relief not to have to worry about that segment of our journey. On the last day, we were traveling 28 hours to get home, and the trouble-free transfer from one airport to the next in Moscow was money well spent.
Thank you very much.
Yours,
Faith Hart
September 2008
Todo fue bien, Moscow es impresionante. Disfrute mucho y admiro mucho a su pais
Gracias
August 2008
Dr V.Martinez
We were thoroughly pleased with our trip, especially of our tour in Moscow. We absolutely loved our tour guide Natasha. Not only is she very knowledgeable, but she has a great enthusiasm for her job that is quite apparent. She went above and beyond to make sure that we were enjoying ourselves and appreciated the sites. There was not a moment of silence during our car rides. We can’t thank her enough and would recommend her to anyone without thinking twice.
The rest of our trip was enjoyable too. We did not experience any problems, and everything we experienced was as advertised. Thank you so much. I tried working with several tour operators in Russia, and the customer service that I got from both you and Natalya was by far the best. Thank you so much for making our trip enjoyable and memorable.
Brett Carson
July 2008
Hello,
I had a fantastic trip, and was very happy with the service provided by Russia Travel Group. Even though the trip was finalized at the last minute due to my delays in getting my visa since the weekend coincided with the Master's Cup and the embassy was inundated, everything ran extremely smoothly.
The airport transfer was easy, I was able to see the Armoury and get in their quickly, tasted some Russian food as well as get to all the other sites I wanted to see.
My tour guide was very knowledgeable about the sites and took lots of pictures of me (which is always a negative of travelling alone)--as soon as I get around to editing them, I will include Russia Travel Group on my email distribution.
I have to admit I was a little concerned booking with Russia Travel Group as I couldn't find much information about the company online, but everything went as promised and will definitely recommend you guys to anyone planning on going to Russia (and/or if I go back!).
Thanks again,
Eric
May 2008
Hi Tatyana
some quick feedback.
Pickup
Very efficient. Came looking for us when we weren't quickly off the train.
Tour Guide
Natalya was very knowledgeable, spoke good English. She was particularly helpful with ensuring we knew how to use the Metro from our Hotel and ensuring that we were able to fit in a visit to Lenin's Mausoleum - we felt that she made a genuine effort to ensure our visit was the best it could be.
The driver and guide worked well together and the driver (Sergiev I think....apologies if the spelling is incorrect) took care of a lot of the logistical detail without any fuss (a good thing).
Start Times
Thought the start time for the last day was quite late and that we could have fitted in some additional sightseeing or some additional time at Sergiev Posad.
RTG
Our overall impression was that RTG was easy to deal with, very professional and attention to detail was high
kind regards
Vicki
April 2008
Hi there,
I just wanted to commend you and your team on a great weekend. It was much appreciated, I will definately be recommending your group for anyone I know going from Moscow to St Petersburg.
Thank you again.
Kind regards,
Murugas E Naicker
March 2008
Hi Tatyana
Thank you again for organizing the trip for us, we really enjoyed St.Petersburg.
We think that it was well organized in terms of the itinerary, all transfers went smoothly, the hotel was centrally located which made getting around on our own in our free time very easy. Both the guide and the driver was great! We especially appreciated that the driver took us around St Petersburg on the morning of our arrival as we couln't yet book into our hotel!
The tour was great - all transport and accomodations as well as tours were very well organized, thanks so much!
Kind regards
Carlien
February 2008
Hello,
It was my first time visiting Russia. I traveled with my girlfriend, who grew up there. Before the trip she warned me that things might not go well in Russia but, to her own surprise, everything went amazingly smoothly. Russia Travel Group made us feel very comfortable from the moment they picked us up to when they dropped us off at the airport. At every turn : at the hotels, train stations, during the guided tours, RTG people were helpful, attentive, informative and friendly. They were very flexible with our schedule, quickly adapting to whatever we chose to do.
Natasha, our tour coordinator, checked-in with us every step of the way to ensure that our needs were cared for. My girlfriend especially enjoyed the trip to Suzdal. She was also amazed by the luxurious train ride from St. Petersburg to Moscow. As for myself, I was most impressed by Peterhof, with its gardens and fountains.
Thank you so much, Natasha. We will use RTG again, as we plan to go back next year.
Brett and Lena
January 2007
Natalia
Just a quick email to thank you very much for planning such a wonderful trip - we all absolutely loved St Petersburg and Tatiana and Julia were both very helpful and nice! I particularly enjoyed the Hermitage, the Church of the Spilt Blood and the Yusupov Palace!
Hope you had a lovely New Year and are looking forward to Christmas. I will be in touch re planning a summer holiday in the Caucasus / Odessa / etc.
Many, many thanks
Megan Newhouse
December 2006 - January 2007
Hi Olga,
I would like to thank you for all your help and I am sorry we could not book more tours with you. However, I will certainly recommend you to all people who are travelling to Russia and let them know about the services you provide.
Andy
December 2006
Dear Natalia!
Thank you for your service! It was excellent! I haven’t seen the group yet, our reunion will be in December, but I know from Anastasia it all went very well. Thank you very much and thank you for the chocolate! I am sure I will like it as long as it is from Russia!
Best regards,
Olga Batova
November 2006
Hello,
thank you for everything, we had a fantastic time. Of course Sergey was our favorite driver and Natasha in Moscow was our favorite guide. Everything was as planned and we all loved it. We wished we had more time in Moscow. Tell Sergey that strong beer was very good as was the vodka. I will keep in touch with you and if you ever want to visit the
States please let me know and perhaps you could stay with us. Thanks again for all,
Love,
Patrick, Dawn and Ceili
July 2006
Hi Natalya --- we did really enjoy our trip to Moscow --- I have just sent your contact to my daughter-in-law's sister in London, who will be visiting Moscow and St. Petersberg in late August with her husband --- Cherie and Trem. Our guide Olga was excellent as was Serg our driver, and we were very pleased that they were both nonsmokers --- a small thing but we hadn't thought of it before we left. We were a little disappointed with the tour to Kolomenske -- I particularly wanted to see the replica of the wooden building with all the many dome's and was very unhappy that the replica was only a model and not a full size building.The City tour was excellent as was the Kremlin and Armoury. As it is a long time travelling for us -- two days -- it would have been better with a day to recover before starting the tours, but that is something I can orgnize better the next time. On the whole we were pleased and would probably use your company again.
Regards, Margaret
July 2006
Hi Natalya
we just got back from our holiday yesterday. Just wanted to write a quick note to say thank you for organising some fantastic days trips for us. It was great having the pick up from the airport and would strongly advise it to anyone thinking of visiting Russia. Our guide in Moscow was particularly good. Very mature and she knew all her stuff.
Thanks, Georgina
July 2006
Maria,
Just wanted to let you know that we are back at home. We had a fantastic vacation - your company planned everything very well, and the entire trip ran very smoothly. We were able to see a great deal of both Moscow and St Petersburg, and we enjoyed the time we spent with our guides and drivers.
Thank you for arranging the Mariinsky tickets - Swan Lake was great! Also, all of our drivers were on time (or early) for everything - very impressive.
Hotel Peking was nice - the renovated double was clean, had a spacious bathroom, and a tv with 2 English speaking channels (BBC and Discovery). Also, the room was soundproof - we did not hear any street or hallway noise. The bed was fine.
Hotel Sovetskaya was ok. We had a little problem checking in initially - they said we had to wait until 2pm (we arrived about 1230pm). When we persisted, they assigned us to a room with 2 twin beds. We asked to be reassigned, and eventually (around 2pm) checked into the business double. Then we found out that the hot water was off until 5pm! We later learned that it is common for areas of the city to be without hot water for periods of time, and after 5pm that day we did not have any more problems with hot water. The room at the Sovetskaya was ok - clean, less space than Peking. TV had BBC and German TV (sometimes in English). There was occassional hall noise, but not too much. The bed was fine. The curtains of the room did not block out the white nights, but we had sleeping masks so we were able to sleep well. The included breakfast was great - lots of food, lots of variety.
All of the guides were very knowledgable and spoke English very well. (I learned a few Russian words, but it was helpful to communicate in English).
Most surprising to me (after reading several guide books), we had no problems at all with Russian customs or immigration - it took us about 25 minutes to enter Russia, and about 5-10 minutes when leaving Russia. Also, (despite what guide books say), during our entire stay we had no problems with any people, police, military, pickpockets, etc. I was pleasantly surprised when a store clerk recognized that an item I was buying rang up too costly - she corrected the mistake and asked for proper amount.
Thank you again for arranging such a wonderful experience for us! We had a fantastic vacation and look forward to telling our friends and family about the wonders of Russia!
Shelly and David Stultz
May - June 2006
Dear Natalia,
Have just returned from St. Petersburg trip and just wanted to tell you how great the visit was. The hotel, tours and tour guides were just wonderful. Everything went like clockwork, nothing went wrong. The English speaking guides were perfect. We will recommend your service to all our friends. Thank you for a great visit.
Ozzie
May 2006
Hi Maria,
I have just returned to Australia now. I was actually on a long holiday after Russia and thats why didn't get a chance to write to you back.
The tour was absolutely fantastic and thank you very much for making this one of my most enjoyable tours.
The hotel in St. Petersburg especially was excellent and the Moscow one was in great location. Tatyana in particular in St. Petersburg was really really good. She was very flexible with times, excellent guide and always tried to accomodate things that will best suit me.
Both drivers in Moscow and St. Petersburg were great...extremely extremely reliable.
Once again thanks for everything and next time I decide to organise another trip in Russia I can assure you will always be my first point of contact. I have already started reccomending your group to my friends for their future russian tours.
Well thanks for everything once again.
Tauseef
Maria,
Our trip went quite well. We enjoyed it a lot. The hotels were what we expected from the descriptions. The Arbat Nord is excellent. The Ukraine is "Soviet" style, that is, unique. Both sets of guides and drivers were friendly, accommodating and flexible. I want to single out Natalia. We especially liked and appreciated her. She has unlimited energy, knowledge about Moscow, Russia, art and history and was so enthusiastic in explaining everything to us. She talked with us, not at us.
Both sets of guides and drivers were flexible, adjusting the schedule to accommodate the times that things were open or closed. In St.Petersburg, Tania even changed the itinerary on the fly, when we encountered too much traffic.
Never having been to Russia, we didn't really know what to expect. However, everything worked out well. We saw almost everything we wanted to see. We were busy all day.
Thanks,
Rich
Hello again Dasha,
We are now safely back in Moscow with our friends and thanks to you we were met right on time at the boat. My friends are very impressed with you and with how you have looked after us and they have kept your name and number and e-mail for future reference for their own use.
Thank you again for your assistance.
Roger and Barbara Ball, Canada
Dear Maria,
We had a most enjoyable trip; it more than met our expectations. We had never had guides before and were a bit apprehensive about that.
But Natalya and Tatiana were fantastic! Natalya has such a passion for Moscow, it was quite endearing. Her background in art and history were most apparent. She was pleasant and caring and could not have been better. Tatiana was also very well informed and both were very conscious of meeting all of our needs. We would not hesitate to recommend your company and both of our guides.
The trip went without a clitch. It was fabulous.
Deborah
Dear Natasha!
We are safely back in the States! Thank you so very much for your service and excellent organization of our trip. The transfers were all on time and the drivers were all wonderful. Especially Maksim in St.Petersburg. He is the best driver we have ever seen. Thank you for the train and plane tickets and the last minute reservations for the dinner. Everything was wonderful! And mostly thank you for your support with our visas! It was very crucial for our trip!
I will highly recommend your agency to my friends and will gladly use your service in the future!
Olga Batova, USA
Thank you Russia Travel Group. I recently booked a trip to Russia through your agency. The trip was everything I was told it would be and more. I have traveled to other parts of Eastern Europe with other agencies and I must say that my Russia Travel Group experience was much better than with those other agencies.
The trip I went on took me to Moscow and St.Petersburg, and the itinerary was very well thought out. The accommodations were excellent. Me and my wife really enjoyed ourselves taking in the sights of the two capital cities of Russia. If you are planning a trip to Russia, I can wholeheartedly give my recommendation to Russia Travel Group.
sincerely yours,
Keith and Elena Lettow, New York, USA
|
